Policy overview

GrowPros Solutions (GPS) does not accept returns or exchanges for any used lights.

GPS only accepts returns of unopened box lights. Conditions and fees will apply.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping charges will be calculated during checkout.

Customers are responsible for inspecting all packages before signing the BOL/POD (Proof of Delivery).

Customers need contact GPS’s sales representatives within 3 business days after tracking number marked as delivered regarding any shipping damages.

Customers must submit a fully filled warranty form to our sales representatives within one week (7 calendar days) upon delivery.

Return

GPS accepts returns and exchanges when all the conditions below are met:

Customer must contact GPS’s sales representatives within one week (7 calendar days) upon delivery.

Lights must be under unopened box conditions.

Packages’ original seal/tape must be intact.

Customers are responsible for the shipping back cost and shipping package lost.

Refunds

A restocking fee of 20% of the original purchase price will always apply.

Original shipping cost won’t be refunded.

Customers are responsible for the shipping back cost.

The refund and exchange will be processed within 7 business days after approval.

The refund will be issued to customers through the original payment method. The processing time may vary depending on the customer’s bank.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged during shipping or unboxed. If you need to exchange it for the same item, send us an email at info@wegrowpros.com.

Shipping returns

You need a return approval number before you return it. Contact us at 800-383-6200 or email at info@wegrowpros.com for details.

You will be responsible for paying shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Please contact GPS for details of the warranty claim process.

Phone#: 800-383-6200
Email: info@wegrowpros.com